Home / News & Events / Important Notice for Medicaid Provider from ODA News & Events Important Notice for Medicaid Providers Important Notice for Medicaid Providers Due to a MITS system issue on March 18, 2015, approximately 4,200 Ohio Medicaid providers received letters stating that they had been terminated and/or excluded from Ohio Medicaid. The letters were generated in error and should be disregarded.. This system issue has been resolved and all affected providers have been restored to 'Active' status. For questions or concerns, please contact the Ohio Medicaid Provider Hotline at 1-800-686-1516. As always, the Provider Relations staff at Direction Home Akron Canton Area Agency on Aging is available for technical assistance where applicable. Email firstname.lastname@example.org for technical assistance.